Privacy & Cookie Policy

Last updated: 25 September 2026

1. Introduction

Suspension Surgeon (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy explains how we collect, use, store, and protect your personal data when you use our website or contact us regarding MTB suspension servicing, dropper post repairs, courier services, or workshop visits. We comply with UK GDPR, the Data Protection Act 2018, PECR, and DUAA 2025.

2. Personal Data We Collect

We may collect personal information when you:

• Contact us by phone or email
• Request a quote
• Book a service
• Use our courier service
• Submit a form on our website
• Visit our workshop

This may include:

• Name
• Email address
• Phone number
• Bike details
• Service requirements
• Collection/delivery information

Technical data collected automatically:

• IP address
• Browser type
• Pages visited
• Cookie data

3. How We Use Your Information

We use personal data to:

• Respond to enquiries
• Provide quotations
• Manage bookings
• Deliver suspension and dropper post servicing
• Arrange courier collection and return
• Maintain customer records
• Improve our website and services
• Meet legal and accounting obligations

4. Legal Bases for Processing

We process personal data under:

• Contract
• Consent
• Legal obligation
• Legitimate interests
• Recognised legitimate interests (DUAA)

5. Cookies

We use necessary, functional, and analytics cookies to improve your experience.

6. Managing Cookies

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

7. Data Sharing

We may share data with:

• Website hosting providers
• IT/security partners
• Courier partners (ParcelForce & Post Office network)
• Regulatory authorities when required

We do not sell personal data.

8. Data Security

We use secure servers, encrypted connections, restricted access, and regular reviews.

9. Data Retention

We retain personal data only as long as necessary for servicing, courier operations, and legal requirements.

10. Your Rights

You may:

• Access
• Correct
• Delete
• Restrict
• Object
• Withdraw consent
• Request portability

11. Complaints

If unresolved, you may contact the ICO.

12. Contact Us

Phone: 07940 101929 Email: [email protected] Address: 214 Turton Road, Bradshaw, Bolton, BL2 3EE